Tag: Customer service
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Convair 440 – Part Five – Good Customer Service

Those of you who have read the previous episodes of the Convair 440 might have thought me prejudiced about it. I hope not, because I have just had a wonderful example of good business behaviour. One of the propellers of the kit was a short-shot – the plastic did not go out into one blade.…
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Lockheed P-38 – Part Two – The Hobby Shop

Well, you get to see a new thing every day – it is just a matter of keeping your eyes open. The purchase of the Hobby Boss Lockheed P-38 brought me two remarkable experiences. I visited a hobby shop here in Perth that I rarely call at. It is some distance from my house and…
